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The Problem Behind the Symptom: Why Good Organizations Solve the Wrong One
Organizations have spent decades developing increasingly sophisticated ways to identify and solve problems — and yet problems still persist, recur, or remain hidden in plain sight. Drawing from more than 25 years across infrastructure, EHS, and mission-critical operations, this presentation examines why problems can survive even in organizations rich with expertise and resources. Rather than introducing another problem-solving method, it challenges where organizations look for the problem in the first place.